Prior to commencement of any assignment, all clients are required to sign a Client Agreement.

For clients who have arranged a retainer package a monthly standing order may be set up for the agreed amount representing the majority of the expected monthly costs, to be paid in advance. An invoice will be submitted each month with a work report. Additional materials used such as CD’s, postage, stationery, telephone and fax will be invoiced at cost.

Work charged at an hourly rate will be invoiced every two weeks and payment is due within 14 days of receipt of invoice. Payment may be made by cash or cheque, payable to Barbara Blackman or by electronic bank transfer.

Every endeavour will be made to ensure that all completed work is error free, however responsibility for proof-reading and accuracy of documents remains with the client. Any errors or omissions found within a reasonable time-scale will be corrected free of charge.

All incoming emails and files will be scanned for viruses; Wizard Admin will not open any unsolicited emails with attachments, or attachments with no messages - all email attachments must be clearly defined in the text of the email. It is the Clients responsibility to also ensure any emails and attachments are virus checked.

All assignments and client contact details are treated in the strictest confidence and information is only retained for as long as necessary. Wizard Admin complies with the Data Security Act 1998.